Privacy Policy

This Privacy Policy explains how Ajourney Technologies Pte. Ltd. (doing business as Zapi) (hereinafter referred to as “Zapi,” “we,” “us,” or “our”) collects, uses, and discloses information about you. If you have any questions, please contact us at data-officer@heyzapi.com.

1. Zapi & Data Protection Policies

We take your privacy seriously and are committed to complying with applicable data protection laws in all jurisdictions where we operate. Our internal policies and safeguards ensure that your personal data is handled properly and securely.

2. Information We Collect and How We Collect It

We collect both personal data and other information when you use our Site or Services. “Personal data” refers to information that can identify you, either by itself or when combined with other information.

2.1 Information You Provide

We may collect these types of personal data when you sign up or otherwise interact with our Services:

Identification Information: Name, email address, and contact details.
Account Information: Login credentials, account settings, and payment information (e.g., credit card details) if you choose to subscribe to our paid plans.
Content and Site Usage Information: The text, images, or other data you upload or generate within Zapi (e.g., page content), as well as configuration details about how you build and deploy your web pages.

2.2 Information Collected Automatically

When you use our Site or Services, we automatically gather certain information:

Communication Information: The content of communications with our support team via email, chat, or calls.
Electronic & Online Identifiers (IDs): Mobile carrier, device IDs, operating system, browser type, IP address, and unique device identifiers.
Geolocation Information: Approximate location inferred from your IP address.
Internet Activity Information: Pages viewed or searched, links clicked, session times, and the webpages you visit before or after using our Services.

Tracking Technologies

We use cookies, pixel tags (web beacons), and similar technologies (collectively, “Tracking Technologies”) to:

Grant you access to our Site and Services, while protecting against fraudulent or malicious activity.
Measure usage trends, user engagement, and the overall performance of our Site and Services.
Personalize your experience by remembering preferences and tailoring your interactions. We also use third-party analytics services such as Posthog and Sentry to help us understand how users interact with our Site and Services. These third parties may employ their own cookies or other technologies to collect data.

2.3 Information Collected from Third Parties

We may receive information from:

Third-party service providers supporting our operations (e.g., payment processors, AI infrastructure providers).
Your employer or organization, if you access Zapi through a corporate account.
Marketing partners or publicly available sources.

3. How We Use Your Information

We use the information we collect for purposes including:

Providing and Improving Services: Managing your account, processing payments, enabling you to build and deploy pages via our LLM, and enhancing our Services.
Personalization: Customizing the user experience based on your preferences and usage patterns.
Compliance and Security: Detecting, investigating, and preventing fraudulent transactions or unauthorized activities; enforcing our Terms of Service.
Business Operations: Maintaining corporate governance, complying with auditing and legal requirements, and creating aggregated or anonymized data for insights and analysis.
Communications: Responding to inquiries or feedback, delivering updates, and providing information about new features or promotions.
Marketing & Outreach: Sending you relevant offers or promotions for Zapi, if you’ve opted in.
Any Other Purpose: For which you explicitly authorize us.

We share information only as needed and in line with this Privacy Policy:

Service Providers: Trusted vendors under confidentiality obligations (e.g., hosting, payment processing, AI infrastructure, and customer support).
Third-Party Integration Partners: Where you connect Zapi to other platforms (e.g., analytics or marketing services) at your request.
Legal Compliance: If required by law, regulation, or legal process.
Consent: When you expressly consent to or request sharing.

4. Protection of Your Data

We employ recognized security practices to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures are regularly reviewed and updated to address evolving risks.

5. Retention of Personal Data

We retain personal data only for as long as is necessary to provide our Services or fulfill legal obligations. After this period, we securely delete or anonymize the data. If you wish us to remove your data earlier, you can make a request as described below.

6. Access, Correction, or Withdrawal of Personal Data

You have the right to request access to and correction of the personal data we hold about you. You may also withdraw your consent for our use or processing of your data. To do so, please email us at data-officer@heyzapi.com. We may require additional information to verify your identity and process your request. We will not charge a fee unless your request is excessive, repetitive, or unfounded. If a fee is necessary, we will let you know in advance. Withdrawing consent may affect your ability to use certain features or access some Services.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. If we make material updates, we will notify you by posting the revised policy on our Site, emailing you, or sending a notice via our Services. The effective date of these changes will be indicated, and continued use of Zapi after that date implies your acceptance of the updated policy.